Privacy
PRIVACY POLICY
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SECTION 1 – INFORMATION WE COLLECT
When you make a purchase on our website, we collect personal information such as your name, email address, and shipping details to process your order.
When browsing our store, we may also automatically receive your IP address to help us understand your browser and operating system.
Email marketing (if opted in): With your permission, we may send you updates about our products, offers, and store news.
SECTION 2 – YOUR CONSENT
How do we obtain your consent?
When you provide personal information to complete an order, verify your payment method, arrange a delivery, or request a return, we consider that your consent is given for that specific use only.
For any additional purposes, such as marketing, we will ask for your explicit permission or offer a chance to opt out.
How can you withdraw your consent?
If you change your mind after opting in, you may withdraw consent for contact, data usage, or disclosure at any time by emailing: [email protected] or writing to:
Family Window
71–75 Shelton Street, London WC2H 9JQ
SECTION 3 – DISCLOSURE
We may share your personal information only if legally required or if you breach our Terms of Service.
SECTION 4 – SHOPIFY HOSTING
Our online store is hosted by Shopify Inc., which provides the e-commerce platform we use.
Your data is securely stored through Shopify’s systems and protected behind a firewall.
Payments:
If you use a direct payment method, your payment data is encrypted and processed under PCI-DSS standards. Transaction data is stored only as long as needed to complete your order.
Shopify and other providers follow strict security standards to ensure safe handling of your information.
Read more in Shopify's Terms of Service and Privacy Policy.
SECTION 5 – THIRD-PARTY SERVICES
Third-party providers will only use your information as needed to provide their service.
For payment processors and similar partners, please check their own privacy policies to understand how they manage your data.
Some providers may operate in other jurisdictions, and your data may be subject to their local laws. For example, U.S.-based services may fall under U.S. regulations like the Patriot Act.
If you click on links that take you away from our site, we’re not responsible for their privacy practices.
SECTION 6 – DATA SECURITY
We take industry-standard precautions to keep your personal data safe.
Credit card details are encrypted using SSL technology and stored using AES-256 encryption. While no online transmission is 100% secure, we adhere to PCI-DSS and best practices.
SECTION 7 – COOKIES
Below are some cookies we use, so you can decide whether to accept them:
_session_id: Temporary token to store session data.
_shopify_visit: Used for analytics, expires 30 minutes after last visit.
_shopify_uniq: Tracks unique visits, expires next day.
cart: Saves cart contents for 2 weeks.
_secure_session_id: Secure session token.
storefront_digest: Identifies password-protected access, if applicable.
SECTION 8 – AGE REQUIREMENT
By using our site, you confirm that you are of legal age in your region, or that a parent/guardian has consented to your use of the site.
SECTION 9 – POLICY CHANGES
We may update this policy at any time. Changes take effect immediately upon posting. Material updates will be clearly noted on this page.
If our business is acquired or merged, your information may transfer to the new owner.
QUESTIONS AND CONTACT
If you want to access, correct, delete, or inquire about your data, please contact our Privacy Officer:
Privacy Officer
Family Window
71–75 Shelton Street
London
WC2H 9JQ
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SECTION 1 – INFORMATION WE COLLECT
When you make a purchase on our website, we collect personal information such as your name, email address, and shipping details to process your order.
When browsing our store, we may also automatically receive your IP address to help us understand your browser and operating system.
Email marketing (if opted in): With your permission, we may send you updates about our products, offers, and store news.
SECTION 2 – YOUR CONSENT
How do we obtain your consent?
When you provide personal information to complete an order, verify your payment method, arrange a delivery, or request a return, we consider that your consent is given for that specific use only.
For any additional purposes, such as marketing, we will ask for your explicit permission or offer a chance to opt out.
How can you withdraw your consent?
If you change your mind after opting in, you may withdraw consent for contact, data usage, or disclosure at any time by emailing: [email protected] or writing to:
Family Window
71–75 Shelton Street, London WC2H 9JQ
SECTION 3 – DISCLOSURE
We may share your personal information only if legally required or if you breach our Terms of Service.
SECTION 4 – SHOPIFY HOSTING
Our online store is hosted by Shopify Inc., which provides the e-commerce platform we use.
Your data is securely stored through Shopify’s systems and protected behind a firewall.
Payments:
If you use a direct payment method, your payment data is encrypted and processed under PCI-DSS standards. Transaction data is stored only as long as needed to complete your order.
Shopify and other providers follow strict security standards to ensure safe handling of your information.
Read more in Shopify's Terms of Service and Privacy Policy.
SECTION 5 – THIRD-PARTY SERVICES
Third-party providers will only use your information as needed to provide their service.
For payment processors and similar partners, please check their own privacy policies to understand how they manage your data.
Some providers may operate in other jurisdictions, and your data may be subject to their local laws. For example, U.S.-based services may fall under U.S. regulations like the Patriot Act.
If you click on links that take you away from our site, we’re not responsible for their privacy practices.
SECTION 6 – DATA SECURITY
We take industry-standard precautions to keep your personal data safe.
Credit card details are encrypted using SSL technology and stored using AES-256 encryption. While no online transmission is 100% secure, we adhere to PCI-DSS and best practices.
SECTION 7 – COOKIES
Below are some cookies we use, so you can decide whether to accept them:
_session_id: Temporary token to store session data.
_shopify_visit: Used for analytics, expires 30 minutes after last visit.
_shopify_uniq: Tracks unique visits, expires next day.
cart: Saves cart contents for 2 weeks.
_secure_session_id: Secure session token.
storefront_digest: Identifies password-protected access, if applicable.
SECTION 8 – AGE REQUIREMENT
By using our site, you confirm that you are of legal age in your region, or that a parent/guardian has consented to your use of the site.
SECTION 9 – POLICY CHANGES
We may update this policy at any time. Changes take effect immediately upon posting. Material updates will be clearly noted on this page.
If our business is acquired or merged, your information may transfer to the new owner.
QUESTIONS AND CONTACT
If you want to access, correct, delete, or inquire about your data, please contact our Privacy Officer:
Privacy Officer
Family Window
71–75 Shelton Street
London
WC2H 9JQ